If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items must be made within thirty days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained by calling our office which will guide you through the Return Merchandise Process. Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely packaged. Items that have been used by the customer or items that have been damaged by use cannot be returned to us. When you call for your RMA number you will be instructed how and where to ship your return. Restocking Fees There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition. Some restrictions below may apply. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened, used, or damaged products. We also reserve the right to charge the restocking fee for exchanges and returns that don’t follow our Return Merchandise Process. Additional fees may apply if the item is not returned in its original packaging. Return Merchadise Process To return or exchange an item, please follow the instructions: Call our office to receive an RMA Return Merchandise Authorization number, shipping address and instructions. No return or exchange will be accepted without an RMA Number. Your RMA number is valid for 20 days and must be clearly marked on the return paperwork. Pack the item securely using as much of the original packing material as possible. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point. Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order. Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by our staff. You will get a notification as soon as the return has been processed and the appliable credit will be issued to you within 10 days.